Question 1

What does managed IT support include?

Accepted Answer

It includes proactive monitoring, helpdesk support, security, and IT planning.

Question 2

How quickly do you respond to critical issues?

Accepted Answer

Critical issues receive priority response with immediate triage and updates.

Question 3

Do you offer onsite support in our region?

Accepted Answer

Yes. We provide onsite support across Rotorua, Taupō, Tairāwhiti/Gisborne, and Auckland.

Question 4

Can you manage Microsoft 365 licensing?

Accepted Answer

Yes. We handle licensing, tenant security, and user onboarding.

Question 5

Do you help with cyber security awareness?

Accepted Answer

Yes. We provide training, phishing simulations, and policy guidance.

Question 6

How do backups work?

Accepted Answer

Backups run automatically with offsite storage and routine recovery testing.

Question 7

What industries do you specialise in?

Accepted Answer

We support construction, professional services, manufacturing, and engineering.

Question 8

What is the onboarding process?

Accepted Answer

We start with discovery, security baseline setup, and a structured transition plan.

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